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The Essentials for Your Business

Taking Care of Business

You depend on data networks for the day-to-day operation of your business. You need to ensure that they work reliably at maximum performance levels. And you need the staff to support them. You need Intertec Network Management Services.

The Professionals

Intertec's Network Management Services manages your data networks so you can manage your business. Our team of experts is the single point of contact for management of your multivendor, multicarrier network. Our experienced staff monitors your network's performance around the clock, searching for and resolving problems before they impact your business. Your network is our business.

Hands-On Approach

You can use Intertec Network Management Services as back-up to your existing staff, or as your primary network management team. Options include:

Fault Management Service

Fault management service provides proactive fault management for devices which support the Simple Network Management Protocol, located at our Customer Support Center. A permanent connection to the network allows the center to perform constant monitoring of the network devices under our care to assure they function as designed. Monthly reports give you information about the performance of your network and vendors.

Our unique network management tools register traps and alarms generated by the SNMP-manageable devices. When a trouble condition occurs, a fault-correlated message is provided to the engineer to improve speed of response and increase staff productivity. Intertec will even act as your agent for problems that are the responsibility of other vendors, including the tracking of those problems. Intertec's single point of contact will reduce the number of interfaces your staff must manage when resolving data problems.

Configuration Recovery and Management Service

Configuration Recovery and Management provides a configuration storage and change service for a flat fee each month. A network management engineer performs minor network configuration changes at your request. On a weekly basis, the network management system retrieves active configurations of contracted devices and stores the most recent configurations for the last four weeks. In the event of the loss of a device or its configuration, you can request replacement of the configuration from the network management center. The engineer will load the stored configuration onto the device or its replacement and verify successful completion.

Performance Management Service

Network Performance Management is a service that provides customers with a monthly analysis of the network performance using the SNMP data collected. SNMP data collection with performance analysis provides additional support by monitoring network events, trending the monthly data and then using optimization techniques to help with the performance of the wide area network.

When the Performance Analyst recommendations require on-site services or LAN diagnostic tools to isolate and resolve performance issues, these services can be performed by the customer or the services can be contracted and performed by the Intertec Designs Network Consulting Group.

Resolution Management Service

Resolution Management provides a single point of contact for ongoing network support. It includes trouble isolation and problem resolution.

Our Maintenance Solutions

SAN Infrastructure Solution for Medium and Large Organizations graph » click to enlarge

The most costly element of your information technology (IT) systems and Networks is not the technology it's the resources required to keep them running efficiently. And Intetecs's maintenance services can help you optimise those resources.

Intertec maintenance services deliver a complete range of options to meet your specific requirements and budget. Remote diagnostics and technical support and around the clock, 7x24 remote support are available form our Customer Support Center in Twickenham, London. This center is our core staff of software analysts, network, engineering and customer support professionals who are experts in IT systems, networks and LAN/WAN internetworking environments. Our customers benefit from immediate access to sophisticated diagnostic, monitoring and trouble resolution services.

Whether you prefer 7x24 coverage or next day parts service, Intertec offers flexible support programs designed to meet your needs. All our service programs include remote telephone support 24 hours a day, seven days a week.

The Intertec service programs bring together the best of two worlds. We offer sophisticated remote diagnosis and solutions capabilities plus a field support infrastructure that combines in house expertise with a worldwide network of Intertec Service Providers.

With Intertec's service distribution system, we create a unique logistics and parts delivery infrastructure to maximize the efficiency of our service delivery capabilities. By partnering with select companies that specialize in parts and equipment storage/shipping, we ensure the right part is shipped at the right time, to the right location. And this system is supported by our Parts Depot facilities, which are strategically located near major distribution hubs

How we can help Your Business

Multivendor Maintenance Services from Intertec provide consistent, high quality hardware, software, operating system and network support designed to manage your total maintenance needs. These services include customer hardware and software services, remote network and help desk services, vendor migration services, depot services, parts and labor services, labor only services, related system restoration, maintenance scheduling and systems performance testing services.

Intertec's commitment to this market has been built upon years of experience in the maintenance of a broad range of technologies, including minicomputers, personal computers, midrange and enterprise servers, networking products, banking systems and lotteries, point of sale equipment and imaging equipment, as well as all supporting peripherals.

With Intertec as your service partner, your company will enjoy the benefits of a single source partner who has the ability to provide a wide range of remedial and value add services. We offer a worldwide network of Intertec service professionals experienced in developing, integrating and supporting service solutions, all with the expertise to maintain your high standards for quality of service.

Our skills, knowledge, experience and personnel are unmatched and can provide the unique strengths you need in a service provider. Intertec's ability to meet changing requirements is an absolute necessity in today's complex and evolving IT market. The services that Intertec can provide you and your users offer the most flexible and comprehensive service program available in the market today.

A key strategy for Intetec in achieving our business growth objectives is to actively seek relationships whereby Intertec becomes the preferred support provider for those leading companies worldwide who are seeking a service partner. The focus is on relationships that leverage our core competencies and capabilities.

Intertec has evolved into a world class global provider of information technology and support services to customers in selected industries. Intertec's strength lies in our unique customer base and our relationships around the world, particularly in the financial, retail and petrochemical industries in developing countries. We have a reputation as a value added service company with a demonstrated capability to meet and exceed our customers' expectations for systems availability, responsiveness, repair time, consistency and professionalism.

Our support capabilities provide coverage across a broad range of enterprise wide computing environments, including the largest mission critical system in the world, large scale distributed based transaction systems, and business critical point of service devices at the end point of enterprise networks. Intertec delivers industry leading services on computing, network and point of service products. By partnering with , you will be working with a company as committed to customer satisfaction through the quality and integrity of service delivery as you are.

Intertec's Customer Service is an acknowledged leader in providing support service solutions and ongoing lifecycle management services for both Intertec and non Intertec supplied systems.